Your order is very important to us and our talented designers put a great amount of time and effort into each and every proof that is created for our wonderful customers. Depending on where we are in production of your order, a fee will be determined at that time. This fee is solely to cover the time, effort and work of the designer in putting your proof together. Please keep this in mind when placing your order, and remember that this policy allows our designers to be 100% dedicated to spending the time necessary to provide you with the most beautiful result possible!
The success of our business is dependent on your happiness and satisfaction as a customer! If you are unhappy with your order for whatever reason, please let us know and we will do whatever we can to remedy it for you! Please note it is your responsibility to review your proof carefully for errors, typos etc. If an error was made on our part, however, we will promptly redo your order at no cost and ship it to you as soon as possible. Due to the customized nature of our products, we cannot accept returns.
We strive to provide top notch customer service and quality products! If there is anything we can do to improve your ordering experience, please let us know!
Advertising and Marketing
Stephita Inc. reserves the right to use any and all products designed and produced by its staff for advertising and marketing purposes both online and in print. This includes to using customer testimonials and customer designs as product samples, in photographs and in advertisements. If a client is opposed to any aspect of his/her design being used in this manner, he/she must notify us in writing.